Key Responsibilities:

• Develop an advanced understanding of external carrier order systems and processes including preparation of technical documentation required for order submission

• Participate in process reviews and suggest improvements to enhance efficiency and customer experience.

• Foster a positive and collaborative team environment.

• Accurately process and manage customer service orders from initiation to completion, ensuring all details align with customer requirements.

• Serve as the primary point of contact for clients, providing updates and resolving any issues that arise during the service delivery process.

• Collaborate with internal teams (e.g., sales, technical support, procurement) to ensure efficient and timely order fulfillment, meeting service level agreements (SLAs).

• Monitor and manage inventory levels, coordinating with the procurement team to ensure the availability of necessary equipment and software for service delivery.

• Maintain detailed and accurate records of all orders, including order forms, invoices, delivery schedules, and client communications.

• Identify and resolve issues such as delays, incorrect shipments, or discrepancies in order details, ensuring smooth order processing.

Qualifications:

• Graduation from High School or High School equivalent.

• Proven experience in Service Delivery or Customer Support, preferably in a technology or MSP environment.

• Ability to operate in a fast-paced environment with a calm demeanor, maintaining a learner’s spirit and a win-win attitude

• Proven aptitude for continuous learning

• Excellent problem-solving and decision-making abilities.

• Outstanding communication and interpersonal skills.

• Knowledge in using CRM software and tools.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A supportive and inclusive work environment.

• The chance to work with industry leading partners and cutting-edge technology.

Physical Requirements:

This role is primarily office-based, involving regular use of a computer, phone, and standard office equipment. The noise level is typical of an office setting, with occasional interruptions.

Regular activities include sitting, talking, and hearing. You may also need to use repetitive hand motions, handle objects, and occasionally stand, walk, reach, bend, or lift items up to 20 pounds.

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform essential job functions.

This job description is not all-inclusive. Employees may be asked to perform other related tasks as needed. It does not constitute an employment agreement and may change based on the employer’s needs.

The stated requirements are the minimum needed to perform the job successfully. Equivalent experience and training that ensure the ability to perform the job will also be considered.

Updated: 9/10/2024