JOB DESCRIPTION

Join Chase, on the ATM Claims and Exceptions team to ensure smooth financial transactions and opportunity for growth with a dynamic team.

As a Transactions Specialist IV in the ATM Claims and Exceptions department your primary responsibility is to enhance the customer experience through researching and finalizing Chase ATM related customer exceptions associated with ATM’s. You will be responsible for tasks that include; but not limited to researching customer missing deposits, deposit posting errors , customer claims, & diverted transactions. You will also be responsible for ATM deposit cash ownership, including researching all outages, counterfeit customer identification, missing settlement trending, vendor/branch process non-compliance, and process improvement. You will be expected to develop partnerships with ATM branch and Vendors, while developing insight on hardware nuances to help communicate potential issues.

Job responsibilities

• Review, research, and resolve general ledger differences and ATM deposit customer claim requests using EBODS Transaction Inquiry, DF Check Inquiry, SAP, Eagle, CCS Claims, CCS Adjustments, Customer Assist, ESDS, Reflection Workspace, AEFE, Enterprise Image Viewer, SAR Reports.
• Communicate with various departments using Zoom, Outlook, Microsoft Teams and CCS.
• Post clearing transactions for resolved exceptions by creating electronic debit and credit GL entries, and creating Photo-in-lieu of checks for processing.
• Resolve business partner originated research requests - includes ability to use department policies and procedures to prioritize resolution of open items.
• Use Genesys to track productivity.
• Spend at least 25% of time communicating with others to assist in resolving exception items or in detailing the resolution of exception items.

Required qualifications, capabilities, and skills

• 4+ years banking experience in a research oriented position with potential customer impact
• Extensive understanding of bank accounting and ability to perform higher math functions
• Be Proficient in Microsoft Office applications, particularly Excel.
• Demonstrate critical thinking skills and problem solving skills
• Good written and verbal communication skills

Preferred qualifications, capabilities, and skills

• College degree
• SAP experience

Work Schedule: Monday - Friday 8:00am - 4:30pm Hybrid

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.