Job Title: Technical Support Specialist (Google Workplace)

Contract: 6-Month Contract (Full-Time, On-Site)

Location: North Nashville (37218)

Schedule: Monday - Friday, 8 AM - 5 PM

Job Overview

We are seeking a highly skilled and experienced Technical Support Specialist with a strong background in Google Workplace administration* This position is for a 6-month contract, and you will be required to work on-site, providing full-time technical support and administration of Google Suite products for our client's internal teams. The ideal candidate will have a strong understanding of troubleshooting, user management, and the configuration of Google Workspace (formerly G Suite) tools, as well as general IT support expertise.

Key Responsibilities

• Serve as the primary point of contact for all technical support related to Google Suite (Google Workspace) tools, including Gmail, Google Drive, Google Meet, Calendar, Docs, and Sheets.
• Manage and maintain Google Workspace user accounts, permissions, and security settings.
• Troubleshoot and resolve Google Suite-related issues in a timely and efficient manner.
• Provide hands-on technical support for hardware, software, and network issues to ensure smooth office operations.
• Assist with IT-related inquiries, escalating more complex issues to higher-tier support teams when necessary.
• Develop and maintain detailed documentation and procedures for Google Suite administration and IT support.
• Ensure compliance with company policies related to data security, privacy, and IT operations.
• Train and assist end-users in maximizing their productivity using Google Suite tools.

Required Skills & Qualifications

• 3+ years of experience in Google Suite (Google Workspace) administration.
• Proven experience in technical support, troubleshooting, and user management.
• Solid understanding of user permissions, security settings, and data management within Google Suite.
• Excellent problem-solving skills with a strong attention to detail.
• Ability to communicate technical issues clearly to non-technical staff.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to work on-site full-time, Monday to Friday, with occasional after-hours support as needed.

Preferred Qualifications

• Familiarity with other cloud-based productivity tools and services.
• Relevant certifications (e.g., Google Certified Administrator).

#EXPSOS

Job Types: Full-time, Contract, Temporary

Pay: From $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Help desk: 2 years (Required)
• IT support: 2 years (Required)
• Software troubleshooting: 2 years (Required)

Ability to Commute:

• Nashville, TN 37218 (Required)

Work Location: In person