Short Description

Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.

Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.

Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.

Support checkout at Gastroenterology’s ambulatory office, scheduling patients for procedures after office visits.

Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.

Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.

Responsible for the integrity of pre-registration to include accurate health care coverage(s).

Escalate operational, provider, or patient complaints along with other critical matters to leadership.

Knowledge of medical insurance and billing processes.

Must work well in stressful situations and display a high degree of efficiency at all times.

Strong emphasis on customer service.