Who We Are

At Gonzaga we don’t just state our mission. We live it every day as a Catholic, Jesuit, and humanistic University. It is the reason we exist and the foundation for our purpose: educating students for lives of leadership and service. From students to faculty and staff members, everyone here knows what we stand for – and they know how valuable our mission is to the success of our institution.

Our diverse selection of benefits is part of Gonzaga’s commitment to care for and meet the needs of our employees and their families. The University provides full-time employees in their first year: a PPO Medical plan administered by Premera Blue Cross, employer-paid dental programs through Delta Dental, vision coverage through VSP, employer-paid Life Insurance, and optional employee-paid Life Insurance through Lincoln Financial, TIAA 403(b) Retirement plan including free onsite financial planning and advising, Employee Assistance Program through Supportlinc, Zagfit Wellness program with access to GU’s onsite fitness center and Spokane Transit Authority (STA) bus passes. Additionally, full-time (40 hours per week) staff employees accrue 4 hours of sick time per pay period (pro-rated for less than 40 hours/week), vacation time starting at 5 hours per pay period (pro-rated for less than 40 hours/week) and 17 paid holidays. Additional benefits such as Long Term Disability and Tuition Waivers are available after the first year of employment.

For more information, click here.

Position Title

Student Services Specialist

Posting Number

S2416P

Department

Graduate Enrollment Management

Work Schedule

Standard office hours are Monday–Friday, 8:00 AM–5:00 PM. There is a requirement to be on campus with opportunity to work a flexible schedule or have some remote work days with approval of supervisor.

Employment Status

Regular

Temporary or Fixed-Term Assignment End Date

Hours per Week

40

Months per Year

12

Job Purpose

• Serving Others: You will be helping graduate students navigate sometimes complex academic policies and student support systems at Gonzaga. It’s a highly rewarding experience.
• Team Excellence: You won’t be navigating this journey alone! Join our amazing team of dedicated individuals, including faculty program directors, deans, and other campus partners. Together, we’ll empower you with the support and resources needed for your success. We’re more than a team; we’re a community that thrives on collaboration.
• Problem Solving: You will be part of a larger graduate enrollment team who are problem solvers. Colleagues who are customer-service orientated and who can keep details organized to assist students with navigating their degree programs expertly and efficiently.
• Detail Oriented Mindset: You will perform a full range of moderate to complex work assignments involving the use of sound judgment, discretion, and decision-making. Attention to detail is key and plays a major role in this work.
• Technical Expertise and Process Workflow: To best assist our graduate students, you will need to be comfortable navigating between Gonzaga’s technology systems which include multiple CRMs (e.g., Slate, Salesforce), our SIS (e.g. Banner) and our LMS (e.g. Canvas) among others. So, if you love learning new systems and utilizing them to their best potential, this job is for you.

Anticipated/Budgeted Salary (Annualized 12 months, 40 hours/week)

Minimum Salary (Annualized 12 months, 40 hours/week)

41600

Salary Midpoint (Annualized 12 months, 40 hours/week)

48400

Maximum Salary (Annualized 12 months, 40 hours/week)

55200