"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Resource Planning Associate Representative

Location: Remote in IL, TN, PA, FL or GA

Duration: 3 Months

Pay rate: $18/hr on W2

Job Description:

Duties:

• This is an outbound call center you will be responsible for calling 150-200 members per day. Some manually and some through an auto dialer. The main purpose of an HRS scheduler is to schedule an in-home health assessment provided free of charge to the member on behalf of their health plan. This is a call center and 90% of your time will be spent on the phones.
• Here are some key skill sets you must have:
• The ability to handle 150-250 calls per day.
• The ability to read and follow a script or scripts.
• Encourage the member to accept the visit and enticing them to agree to a free benefit provider by their health care provider in the comfort of their home.
• Communicate effectively to different departments via Webex, outlook etc...
• Knowledge of google chrome and how to use google maps.
• Multitask through various insurance portals to verify member eligibility.
• Respond to emails and corrections timely.
• The ability to meet daily goals.
• 1-2 visits per hour to start the goal is 2 per hour but new hires may need a few weeks to acclimate to that.
• Not ready time 1.5 hours or less
• Maintain a QA score of 80% or higher.
• Maintain attendance for first 90 days of employment.
• Maintain a completed visit percentage of 80% or more.
• Maintain 100-200 outbound calls when manually dialing. 
• This is a remote role. Bilingual is preferred but not required. Candidates must have Customer Service, Call Center & Scheduling experience. Must be located in IL, TN, PA, FL or GA.

Skills:

• Strong Customer Service Background
• Multitasking 
• Problem solving 
• Strong knowledge of Microsoft products 
• Phone consistency 
• Sales background
• Sales and call center experience preferred. 

Education:

• High School diploma or equivalent.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.