Position: R&P Case Manager 

Reports to: Co-Director of Programs 

Status: Full-Time

Maine Immigrant & Refugee Services (MEIRS), a community-based organization based in Lewiston, is seeking a dedicated resettlement case manager who is willing to work new refugees.  The Resettlement Case Manager is responsible for providing effective resettlement and supportive services to refugees resettling in Maine. This position requires weekend and evening airport pick up and support for client. 

Key Responsibilities:

Oversee case management for incoming community member in order to provide systematic, coordinated, and timely service delivery that address community member needs holistically and contributes cultural adjustment and self-sufficiency, including: 

• Follow established eligibility criteria; identifying needs; developing service plans; providing general counseling, referrals and other assistance; tracking clients progress; and assessing program effectiveness.
• Document each client’s case through forms and case notes, indicating all contacts made with and on behalf of clients in order to provide internal and external evaluations of program
• Pick up new arrivals from airport and transport clients to their apartments or temporary housing
• Complete intake and submit to OMRS within 48 hours
• Secure and furnish housing for new arrivals and perform purchasing of supply list items (food, cleaning supplies, toiletries, etc.) as necessary.
• Conduct home visits and provide assessment of client’s current living Document findings in client’s case files.
• Make appropriate referrals to social service agencies, community resources and other organizations according to program guidelines.
• Provide transportation assistance to necessary medical appointments and show newcomers how to use the area’s public transportation system.
• Provide one-on-one and group socio-cultural orientation and crisis intervention on such topics

as maintaining a safe, clean home; health; care of infants and children; shopping and budgeting; raising children in the United State school system. 

• Provide (access to) interpretation and translation services in refugee
• Assist with management of medical health needs for clients with escalated health
• Attend staff meetings with supervisor and report on ongoing service delivery, outcomes and escalated issues.
• Participate in the community-wide activities that promote MEIRS s
• Attend other RAs or OMRS meetings
• Perform other task as needed

Required Knowledge, skills and abilities

-Familiarity with the new Mainer’s experience in the United States is required; first-hand experience is highly valued

-Near-fluent English language speaking, understanding, reading, writing skills

-Ability to speak, understand, read and write one or more of the following languages: Maay Maay, Somali, Lingala, Kiswahili, Pashto/Dari, ,French or other languages is preferred

-Direct experience delivering direct human services

At least a high school level of education; college experience strongly preferred.

Responsibility:  Responsibilities include: working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; and tracking services .  Utilization of some resources from other work units may be required to perform the job's functions. There is some opportunity to significantly impact the organization's services. 

Working Environment: The usual and customary methods of performing the job's functions requires the following physical demands:

Benefits

-Paid vacation

-PTO

-Health Insurance

-Dental/vision

-STD

-LTD

-Overtime 

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. 

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