Work Shift:

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Position Overview:

Patient Scheduler

JOB CODE:50422

FLSA Exemption Status: Non-Exempt

SUMMARY (BASIC PURPOSE OF THE JOB)

The Patient Scheduler will be responsible for scheduling primary and specialty care appointments accurately and efficiently in conformance with applicable guidelines to facilitate quality patient care. Maintains systems to ensure that scheduling information is accurate and up to date. Utilizes standards, guidelines, and written procedures for performing patient access functions, including authorizations.

MINIMUM REQUIREMENTS

Education: High school diploma or GED.

Experience: Customer service experience worked in an office setting or call center environment preferred. Experience in conducting intakes and/or scheduling patients preferred.

Knowledge and Skills: Strong customer service skills, good communication and organizational skills. Medical Terminology preferred.

Special Training: Basic insurance carrier, pre-certification knowledge, and basic computer skills preferred.

Mental, Behavioral and Emotional Abilities:Ability to deliver excellent customer service. Ability to multi-task in a high volume environment.

Usual Work Day:8 Hours

ESSENTIAL FUNCTIONS

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include: Sitting

Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Keyboard use/repetitive motion

Continuous physical demands include: Wrist position deviation , Pinching/fine motor activities , Talk or Hear

Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing

Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Airborne Communicable Disease , Dust/Particulate Matter

Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.