Join a compassionate team of highly focused professionals who love what they do, support each other, and are defining quality autism services.

GentleCare Therapy is a client-centered, rapidly growing pediatric developmental therapy practice that focuses on helping children reach their highest potential through high-quality therapy. We provide a full range of developmental and autism-related services, including ABA therapy, physical therapy, occupational therapy, speech therapy, and special education services.

GentleCare Therapy is seeking a compassionate and highly focused Patient Care Coordinator to support client intake and scheduling for our autism center and home-based ABA program. This is an important role in our organization, as you will be the main point of contact for our clients and will play a key role in delivering exceptional customer service. Furthermore, it presents a fulfilling opportunity with substantial potential for professional development and advancement. The ideal candidate will have strong communication and organizational skills. This is an in-person position and the employee will work in our Gibbsboro, NJ center and you will report to the COO.

General Responsibilities:

• Intake Process: Collect and review admissions forms, prepare and maintain client records, and verify insurance benefits.
• Assessments Scheduling; including the timely completion of assessments and reassessments.
• Scheduling: develop and maintain clinicians' and clients' schedules, maintain appropriate client ratios, and be the scheduling point of contact for clients and staff.
• Coordinate care for clients with multiple disciplines and coordinate substitute clinicians as needed.
• Answer phone calls and respond to inquiries in a professional and timely manner
• Ongoing email and phone communication with families and staff
• Communicate with clients and families in a consistent, professional, and timely manner
• Maintain and audit client records
• Overseeing receptionist duties and incoming calls, appointments, and inquiries
• General office duties including mail sorting, office upkeep, and tidying
• Maintain clinic supplies

Qualifications:

• 2 years of ABA or medical office experience preferred
• Proficient in ABA services, terminology, and practices
• Excellent written and verbal communication skills, including phone and email etiquette
• Key characteristics: professional, strong ethics, adaptable, organized, detail-oriented, and positive and compassionate attitude.
• Highly proficient with technology, including Excel, Google Workspace, EMR, and CRM systems.
• Central Reach or Rethink software experience preferred

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Gibbsboro, NJ: Relocate before starting work (Required)

Work Location: In person