At Blackbird Health our commitment is to provide precision care, with powerful outcomes for children, adolescents and young adults struggling with social developmental and school related challenges. We believe that our youth deserve the very best care, not only for their physical health, but also their mental health. Through an integrated community-centered care approach, our skilled clinical team delivers exceptional virtual and in-person care across a wide range of specialties. If you're excited to work for a mission driven company that values compassion, dedication and the holistic approach to care, Blackbird Health is a great place to advance your career.

Under the direction of Patient Accounts Receivable Lead, the Patient Accounts Receivable Coordinator will review and collect patient balances (copays, no show fees, deductibles, etc). The Patient A/R Coordinator will contact patients/families as needed to update credit card information or to respond to inquiries. This position will also work with insurance companies to confirm patient responsibility, resolve claims issues, etc.

WHY WORK WITH US:

• Virtual work model
• Comprehensive benefits package: medical and dental coverage is available on day 1 of employment
• 401k (with a company match)
• Employer-paid life insurance coverage
• Paid Time Off
• Excellent administrative support is provided
• Explore your career advancement potential by receiving opportunities to grow with tenure
• Supportive work culture
• Blackbird Health is made up of intelligent, humble, compassionate and hardworking people. Joining the ranks means you'll have an automatic network to turn to for best practices, professional development, and opportunities to share your expertise

ESSENTIAL FUNCTIONS:

• Process credit card payments and post to patient ledger in EMR/PM system
• Contact patients or families through multiple channels (email, phone, patient engagement platform) to update credit card information, respond to inquiries, etc
• Work with billing team to ensure patient balances are correct
• Work with insurance companies, payers and other third-parties to ensure timely submission and correct payment on claims as needed, ensuring patient responsibility is correctly reflected on patient invoices
• Review EOB's and payments to ensure correct processing of claims
• Review and process insurance and patient refunds
• Other duties as assigned

REQUIREMENTS:

• 1-3 years' health care experience, preferably in front desk, administration or billing areas
• 1-3 years' experience in customer service setting

KNOWLEDGE/SKILL:

• Ability to maintain confidentiality according to HIPAA regulations
• Outstanding communication skills and ability to collaborate effectively with patients, provider partners and colleagues
• Strong focus on customer service
• Open to professional and clinical feedback and interested in working in a supporting and collegial environment.
• Flexibility to adjust to a dynamic work environment.
• Must value operating in a collaborative and cooperative environment.
• Ability to show initiative, good judgment, and resourcefulness.

• The target range for this position is $14 to $18 per hour as a non-exempt, hourly position. Individual pay may vary from the target range and is determined by a number of factors including certification, experience, location, internal pay equity, and other relevant business considerations.

Blackbird provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.