• Provide exceptional customer service to all hotel guests, making their stay as

comfortable and accommodating as possible while achieving team and Brand goals.

• Clean and maintain common areas, i.e., elevators, guest laundry, stock and storerooms,

meeting rooms, hallways, stairs, pool and exercise areas, vending area, library,

break-room, etc. Cleaning may require cleaning of windows, sweeping, mopping,

waxing, and polishing marble floors and tile floors.

• Maintain work areas in a clean and orderly manner.

• Restock supplies in all common areas.

• Remain highly visible and be readily available for guests at all times.

• Take initiative to offer assistance or answer questions throughout the hotel.

• Proper administration of key control.

• Willingness and ability to train new associates.

• Complete maintenance work orders and deliver to the supervisor in a timely manner.

• Thoroughly understand and implement the Brand service culture.

• Perform all shift checklist responsibilities.

• Support team members to ensure the team’s entire workload is completed daily.

• May be asked to operate a motor vehicle in the course of running errands for the

hotel.

• Perform other duties as required.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty

satisfactorily. The requirements listed below are representative of the knowledge, skill,

and/or ability required. Reasonable accommodations may be made to enable individuals

with disabilities to perform the job functions.

Education and/or Experience:

• High School diploma or GED preferred.

• No previous experience required, but preferred.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information

related to the property, owner(s), partners, guests, associates, etc.

• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner

with other associates, management, guests, vendors, suppliers, and other members of

the general public conducting business with the property.

• Ability to communicate effectively.

• Ability to work in a fast-pace, high-energy and demanding work environment.

• Basic knowledge of hotel operations or ability to learn quickly.

• Ability to work as a team player with all levels of associates.

• Dedicated, hard-working, self-motivated.

• Good time management skills; multi-tasks skills; ability to prioritize; and coordinate

details.

• Flexibility to adjust work priorities as necessary.

• Skill in operation of tools and equipment listed below.

• Adhere to property policies and procedures, the Employee Handbook, and/or other

property and IMM documents.

• Complete “Service Fanatic” training within required time frame.

• Practice safety standards at all times.

• Immediately report any suspicious activities by guests or others.

• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff

equipment, fire alarm system/panel and emergency procedures, etc.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are

representative of those that must be met by an associate to successfully perform the

functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the job functions.

• While performing the duties of this job, the associate is occasionally required to sit;

regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.

• The associate is regularly required to stand, walk, and reach with hands and arms.

• The associate must frequently lift and/or move up to 20 pounds.

• Specific vision abilities required by this job include close vision and the ability to adjust

focus.

• The noise level in the work environment is usually moderate to loud.

• Associate may be required to wear/use personal protective equipment (PPE) while

performing certain duties.

Job Type: Part-time

Pay: $14.00 per hour

Expected hours: 12 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Morning shift

Experience:

• Cleaning: 1 year (Preferred)

Ability to Commute:

• Lexington, KY 40509 (Required)

Ability to Relocate:

• Lexington, KY 40509: Relocate before starting work (Required)

Work Location: In person