Tallahassee, a diverse community of nearly 200,000 residents, is the state capital and home to Florida A&M University, Florida State University, and Tallahassee State College. It is known for its national forest, freshwater lakes, and abundant parks and recreational activities. Located in the north-central portion of the state of Florida, the City is 30 minutes south of the Georgia state line and one hour north of the Gulf of Mexico.

The City, as an organization, has a devoted workforce of approximately 4,000 people who come together to ensure the needs of the community are met through municipal services. These services include Police, Fire, Utilities (electric, gas, water, wastewater, stormwater), Parks and Recreation, Aviation-Tallahassee International Airport, and general municipal services. The City’s mission is to be the national leader in the delivery of public service.

The City of Tallahassee’s workforce is our community's lifeblood, we offer diverse career opportunities, a positive work-life balance, competitive compensation, exceptional wellness programs, and comprehensive benefits, all of which position us to be the premier employer of choice for this area.

Open until filled.

Customer Operations

MAJOR FUNCTION:

This is direct and indirect public contact work establishing, servicing, responding and resolving technical/citizen inquiries with adhering to regulations, ordinances, and guidelines. The employee provides on going account review, management and maintenance and responds to the more difficult inquires related to internal/external customer issues. The work is performed under the general direction of a technical/administrative superior; however, the employee is expected to exercise considerable independent judgment and initiative in the performance of daily duties, as well as tact and self-control under trying circumstances. Work is reviewed through analysis of reports, observations, and by results obtained.

For the complete job specification, listing essential duties and desirable qualifications, go to http://www.talgov.com/employment/hr-job-descriptions.aspx

Possession of a bachelor’s degree and one year of experience that includes customer service, customer or public relations, higher level experience that includes billing, cash receipts and controls, accounting, or credit and collections; or an equivalent combination of training and experience.

$19.9955 to $54.2594/hourly. Hiring rate generally will not exceed $34.7935/hour

Must possess a valid Class E State driver’s license at the time of appointment. (At the department director's discretion, the noted license may not be required).

MUST be able to work 7pm to 4am (off Tuesday/Wednesday). 40 hour work week.

The City offers comprehensive benefits packages including paid vacation, sick leave, parental, and catastrophic illness leaves; defined benefit pension; defined contribution plans; paid holidays; tuition reimbursement; as well as medical, dental, vision, life, long-term disability, pre-paid legal, critical illness, and auto insurance plans. For information about benefits offered to eligible City employees,* visit ALEX

• OPS employees are eligible for medical insurance plans but not eligible for paid vacation, paid sick leave, or paid holidays. Temporary employees (Non-OPS) are not eligible to participate in the City’s benefits programs

Visit Talgov.com/Employment click on the ‘Apply Today’ button, then navigate to ‘My Job Applications’ icon, and create an account. Only online applications will be accepted for this vacancy. Remember, you must complete all sections of the application, including the education and work history section, even if this information is included on your resume.

If you have any questions regarding this position or the application process, please contact the City’s Human Resources and Workforce Development Department at 850-891-8214.

Equal Opportunity Employer:

The City of Tallahassee is an Equal Opportunity Employer committed to promoting equity and celebrating diversity. The City of Tallahassee invites applications without regard to an individual’s race, color, gender, religion, national origin, age, disability, marital status, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.

Veterans’ Preference:

Certain service members and veterans, and the spouses of the service members and veterans, will receive preference and priority, and certain service members may be eligible to receive waivers for postsecondary educational requirements. For information on who may be eligible for Veterans' Preference, go to http://floridavets.org/benefits-services/veterans-preference/, or call Human Resources & Workforce Development at (850) 891-8214.To claim Veterans' Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.

Accommodation for Persons with a Disability:

If you require an accommodation, as defined by the Americans with Disabilities Act, please contact the City’s ADA Coordinator, in the Office of Diversity & Inclusion, at 850-891-8950 or at [email protected] Monday through Friday, between 8 a.m. and 5 p.m., or TDD 711, at least 48 hours, (excluding weekends and holidays), prior to the application deadline.