FOUNDATIONS THERAPY AND CONSULTING 

Job Title: Office Manager 

Job Summary: The Office Manager will oversee high-level administrative tasks by handling information requests, credentialing for insurances, follow-up on denied claims, setting up appointments, collecting copays and outstanding balances, communicating with insurance companies, arranging conference calls, and scheduling meetings. 

Key Responsibilities:  

• Manage Communication: Answers and directs phone calls, sets new client appointments, schedules current client appointments and handles general correspondence. 

• Office Management: Oversees credentialing process, participates in new hire orientations, ensures timely filing of insurance claims, communicates with insurance companies to resolve denied claims, provides oversight of receptionist, maintains office supplies inventory by checking stock to determine inventory level. 

• Data Entry: Enters and updates data in databases and ensures accuracy. 

• Customer Service: Greets and assists visitors, collects copays and outstanding balances, assists clients with scheduling and ensures clients have a positive experience.  

• Record Keeping: Maintains electronic and paper records ensuring information is organized and easily accessible.  

• Set-Up: Coordinates phone, network and electronic mail set-ups  

• Orientation: Participates in new-hire orientations, assists with development of policies and procedures, develops and maintains all employee records 

• Website: Develops and maintains company website and assists with marketing and advertising. 

Qualifications: 

• Education: High school diploma or equivalent; associate’s or bachelor’s degree preferred. 

• Experience: Proven administrative experience, or relevant managerial or human resources experience, customer service experience preferred.   

• Skills: Excellent written and verbal communication skills, strong organizational skills, proficiency in MS Office (Word, Excel, PowerPoint), and ability to multitask and prioritize work. 

Work Environment: 

• Office setting with standard office hours. 

• May require evening hours at times.