Night Auditor

General Purpose

To complete all End-of-Day accounting functions while maintaining a positive attitude, responding to guests’ requests, anticipating guests’ needs, and resolving guests’ complaints.

Main Job Tasks and Responsibilities

• Maintains a positive attitude and professional manner at all times
• Neatly groomed: hair and fingernails are clean and appropriately styled for business environment; uniform is clean, pressed and fits properly for a professional environment
• Welcomes and acknowledges all guests according to brand standards
• Presents options to guests using suggestive selling techniques to upgrade rooms/packages and promote other hotel services
• Protects the assets of the hotel by mastering all cashier functions including but not limited to: collecting deposits, posting charges, managing house accounts, and maintaining drawer balance
• Understands and follows all policies regarding cash handling, credit card transaction, and check acceptance procedures
• Confirms correct billing on all reservations: when reservation is booked, at time of check-in, and finally at check-out
• Completes end-of-day activities including but not limited to: posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date.
• Counts and secures bank and daily deposit.
• Responds to guest queries and requests
• Takes initiative to anticipate guest’s needs
• Resolves guest’s complaints professionally, involving a superior when necessary
• Coordinates room status updates with the housekeeping department: communicates room changes, early check ins, late checkouts, and any other special requests/needs
• Keeps work areas clean, tidy, and organized at all times
• Maintains awareness of undesirable persons on property
• Reports accidents, injuries, and unsafe working conditions to manage
• Any other duties as assigned by management

Key Competencies

• Attention to detail
• Customer focus
• Reliability
• Listening skills
• Problem solving skills
• Adaptability
• Autonomy
• Integrity

Competency requirements

• Ability to work in a constant state of alertness and in a safe manner
• Ability to work unsupervised
• Ability to listen and follow instructions
• Effective communication skills
• Display integrity and honesty
• Maintain a positive attitude towards guests
• Demonstrate attention to detail and thoroughness
• Able to follow and adhere to standard policies and procedures

Physical requirements:

Night Audit positions require certain physical abilities including but not limited to:

• Able to stand for prolonged periods of time up to 8 hours without a break
• Ability to push, pull, lift, and carry up to 15 lbs frequently and 35 lbs occasionally
• Ability to frequently bend, stretch, twist and reach
• Ability to work overnight (11pm – 7am)
• Ability to work autonomously

Knowledge and Experience:

• High school diploma or equivalent preferred
• Strong communication and people skills
• Proficient in English (oral and written)

Job Type: Full-time

Salary: Starting Pay $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekend availability

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Relocate:

• Bentonville, AR 72712: Relocate before starting work (Required)

Work Location: In person