"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Medicare Customer Service Representative

Location: Remote

Duration: 6+ months (Contract to hire)

Pay Range is $18 Hr

Job Description:

Responsibilities:

• Receive, investigate, and promptly resolve customer inquiries accurately.
• Address customer service issues via phone, email, chat, and TEAMS.
• Ensure clear documentation of all customer communications.
• Educate callers to achieve first-contact resolution.
• Interact proficiently through multiple channels: Chat, Phone, E-mail, and TEAMS.
• Successfully pass required testing.
• Mandatory participation and attendance.
• Flexible for schedule rotations, adhering to assigned schedules.
• Willingness to work overtime when required.

Shift Schedule:

• Monday to Friday: 12:00 PM - 9:00 PM (10-hour shifts)
• Saturdays and Sundays: 8:00 AM - 9:00 PM (varied shifts)

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.