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You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose:
Contribute to the design efforts for improving the interactive voice response (IVR) & chat dialog to be more intuitive & user-friendly. Organize & facilitate co-design workshops with stakeholders from our health plans and define our approach for documenting conversation designs to share with stakeholders & development teams. Identify standard practices for conversation design as they pertain to topics like voice & tone for specific audiences, reading/comprehension levels for state requirements, and accessibility affordances in the IVR & chat. Design and document our information architecture and map internal Centene terminology to customer utterances to make designs user-centric and consistent.
Education/Experience:
A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science).
Requires 2 – 4 years of related experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
3+ years of practical experience leveraging current user experience and design tools such as but not limited to Figma, Draw.io, and Microsoft Visio are preferred.
Candidates with a portfolio or case study that demonstrates their design skills, discovery approach, and final product are highly preferred.
Pay Range: $72,400.00 - $130,100.00 per yearCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
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