Role Responsibilities:
As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures as required by Concord
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures

Available days Friday & Saturday

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• Are you open to work from 2-10pm on Friday & Saturday ??

Experience:

• Hotel experience: 1 year (Required)
• Marriott: 1 year (Required)
• Lightspeed PMS: 1 year (Required)

Work Location: In person