Customer Service Representative

Join Our Dynamic Team!

About Us: Are you ready to embark on a career that allows you to make a meaningful impact on people's lives every day? The Chad Swanson Agency, LLC with American Family Insurance, is seeking a passionate and customer-focused individual to join our team as a Customer Service Representative. If you thrive on helping others and enjoy flexibility, we want you on our team!

Key Responsibilities: As a Customer Service Representative, you'll be the friendly face of our agency. Your responsibilities will include answering phones, billing inquiries, and payments, coordinating prospecting activities, cross-selling, and setting personalized insurance reviews. You'll also handle tasks such as entering leads, claims follow-up, and other tasks as needed to support the agent. We also have two locations, one in Rhinelander and one in Crandon. In this role, you could float between the two offices.

What We Offer:

Competitive Compensation: Enjoy a competitive hourly pay rate starting from $15/hour, with the potential for additional bonuses.

Paid Time Off: Take advantage of paid time off and paid holidays to recharge and maintain a healthy work-life balance.

Qualifications:

Education: High school diploma or equivalent.

Experience: Two years of customer service experience is preferred, but we value individuals with a positive attitude and a commitment to exceptional service.

Preferred: Possession of Property and Casualty insurance licensing (required after starting employment). If you’re not currently licensed, you must be willing to obtain your license. The cost of obtaining the license is reimbursed by the agency.

Why Join Us: At the Chad Swanson Agency LLC, we believe in the power of diversity and inclusion. Your unique ideas and experiences matter to us, and we are committed to fostering a culture that encourages innovation. As a valued member of our team, you'll contribute to a positive and empowering environment that inspires, protects, and restores our customers' dreams in ways they never imagined.

The Chad Swanson Agency LLC is a community-oriented business. To learn more, check out our Facebook page:

https://www.facebook.com/ChadSwansonAgencyLLC

Note: The Customer Service Representative is a staff member of the agency and not an employee of American Family Insurance.

If you're ready to be a part of a team where your passion for customer service can shine, apply today, and let's create positive experiences together!

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Shift:

• Day shift
• No nights

Work Location: In person