Customer Service Manager

The Customer Service Manager is responsible for managing relationships and service for 400 OCS (Office Coffee Service) accounts/customers within their territory (approximately 50 mile radius from Omaha) as well as for the communication to and retention of client accounts. This role reports to a District Manager and will lead a team of 3-4 Route Drivers. Anticipated schedule will be Monday - Friday, 7:00am-4:00/5:00pm. Use of a company vehicle will be provided. Annual bonus potential and generous benefits included! Relocation assistance considered. Entry level applicants welcome to apply!

Key Responsibilities:

Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan)
Coordinate efforts to improve the customer retention and client experience at the point of sale
Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
Drive compliance to merchandising standards
Assess performance by location through audit reports (Quarterly District Evaluations)
Customer facing + route supervision

Preferred Qualifications:

A Bachelor’s degree is preferred; high school diploma/GED required
Excellent interpersonal skills required
Valid driver's license is required
Ability to travel to client sites within assigned region; approximately 40%
Passionate about providing world class service to our clients and customers
Coffee / refreshment industry experience a plus
Management experience in one of the following is preferred: customer service/sales, retail, hospitality

# 1332143

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