Constituent Services Specialist

Salary range: $39,640.43 -$49,576.49

Posting expires: 9/12/2024

Major Duties and Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

Provide front desk coverage and serve as the first point of contact for constituents entering the Office of Constituent Services.

Answer incoming calls and address inquiries, concerns, and requests promptly.

Maintain detailed records of constituent interactions, issues raised, and resolutions achieved. Generate reports as requested. This responsibility involves using constituent relationship management (CRM) software.

• Must manage information, prioritize and schedule tasks, and manage deadlines.
Communicate effectively both orally and in written form and prepare and present effective public presentations.

Ability to adapt to an ever-changing, fast-paced organization.

Aptitude for learning new software and systems

Understand, interpret, and apply general and specific administrative and departmental policies and procedures.

Perform additional duties as assigned, including but not limited to assisting other areas with similar duties during staff absences.

Able to work flexible hours that may include some evenings and weekends.

Additional Duties and Responsibilities – Human Relations Commission (HRC)

The HRC investigates and hears complaints regarding discrimination, makes recommendations on how to resolve such complaints, and initiates activities in keeping with its mission.

• Provide support to HRC by responding to complaints received in the HRC inbox.
• Maintain templated responses for complaints to ensure consistency in communications.
• Organize/file/tag emails for easy searching for reference and record keeping.
• Maintain HRC case log of discrimination complaints.
• Attend monthly HRC meetings and summarize the key points from each item on the meeting agenda.
• Provide updates as requested to HRC and the Office of Diversity, Equity, and Inclusion.