POSITION: Collections Coordinator

DEPARTMENT: Accounting

FLSA: Non-Exempt HOURS: 35 hrs./wk. (9:30am–5:30pm) plus flexibility to work alternate or additional hours as required.

REPORTS TO: Revenue Manager

JOB SUMMARY: Responsible for various aspects of collections of accounts receivables from clients, following established Firm procedures. The role involves analyzing financial data, negotiating payment plans and maintaining accurate records to optimize cash flow and minimize bad debt. The position offers a hybrid work schedule.

JOB RELATIONSHIPS: Reports to the Revenue Manager. Interacts daily with clients, attorneys, legal assistants, members of the Accounting Department staff with billing and accounts receivable responsibility and other administrative staff including the CFO.

JOB RESPONSIBILITIES: The collections Coordinator is responsible for all the following:

Collections:

• Contact clients directly for payment of outstanding bills by phone and e-mail.
• Review open and/or assigned accounts to develop strategy for client collection efforts.
• Monitor and review account receivable reports to assess collections needs for assigned partners and counsel.
• Handle escalated collection issues and disputes.
• Ensure proper documentation of payment agreements and communication with clients.
• Research and resolve client A/R issues including detailed account reconciliation as needed.
• Act as a liaison to resolve client billing disputes.
• Maintain positive relationships with clients while ensuring timely payments.
• Analyze data to forecast collection trends and set goals.
• Keep Firm management, partners and counsel informed of potential collection issues.
• Research client payment histories to determine special payment agreements. Meet with partners, counsel, and other members of the collections team to discuss special payment agreements or collection plans for assigned accounts.
• Prepare reports on collection activities, outstanding debts and performance metrics.
• Create and implement strategies to improve collections.
• Work to reduce the percentage of outstanding Accounts Receivable.
• Provide management with status reports on collection activities monthly.
• Manage the reminder notice process for all assigned accounts.
• Interact with third party collections agency to assist in collections efforts

Position requires the following skills and abilities:

• Prior accounting and/or billing and collections experience of at least five (5) years, preferably in a law firm or another professional services organization.
• Knowledge of legal cash collections and best practices
• College degree or relevant experience (e.g., accounting or business administration) preferred.
• Proficiency with MS Suite software such as Outlook, Word and Excel. Knowledge of Elite, 3E Accounting software or SAP is a plus.
• Excellent written and oral communication skills. Excellent client service and listening skills, with the ability to exercise sound, independent judgment under minimal direct supervision.
• Strong organizational, analytical and time management skills, as well as the ability to multi-task.
• Must be resourceful, detail oriented and proactive to the needs of the Firm with the ability to maintain information accurately.
• Able to work well both independently and within a team, posses a strong work ethic and function effectively in a fast-paced environment.
• Ability to work under pressure and meet tight deadlines.
• Able to effectively interact and communicate professionally with attorneys, clients, secretaries and staff

Job Type: Full-time

Pay: $100,000.00 - $110,000.00 per year

Education:

• Associate (Preferred)

Experience:

• Accounting: 5 years (Required)
• Law office: 1 year (Required)
• collections: 5 years (Required)
• Elite 3E software: 2 years (Required)

Ability to Commute:

• New York, NY 10004 (Required)

Work Location: Hybrid remote in New York, NY 10004