The Department of Health Services (DHS) strives to protect and promote the health and safety of all people of Wisconsin through the efforts of a dedicated and diverse workforce. DHS works to ensure access to individuals, families, and communities to achieve positive health outcomes in the areas of abuse prevention, mental health, public health, family care, long-term care, and much more.

The Division of Medicaid Services (DMS) is filling an Administrative Support position at Milwaukee Enrollment Services (MilES). MilES serves residents of Milwaukee County to determine eligibility for Medicaid, BadgerCare Plus, FoodShare, and other income maintenance assistance programs. We offer a team-orientated atmosphere with a focus on work-life balance.

As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time.
• Top rated health plan options starting at $42/month for single plans and $104/month for family plans, after 2 months of state service.
• Participation in the Wisconsin Retirement System, which is considered among the best in the country!
• Premium pension plan with at least a 6.9% employer match in 2024. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking and High Deductible Health Savings.
• Public Service Loan Forgiveness Program employer.

Click here to see what working for the State of Wisconsin is all about!

In this administrative support role, you will be responsible for supporting the Income Maintenance program work including receiving and logging payments, maintaining databases, tracking requests, scheduling client appointments, completing forms, providing assistance to the public in-person and via telephone, and other general office support functions.

Starting pay for this position is $20.02 per hour, plus excellent benefits. A 12 month probationary period is required.

This position is classified as an Office Operations Associate, and is in pay schedule/range 02/10. Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction.

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.

Minimally qualified applicant will have all of the following:

• Experience providing administrative support to multiple individuals (e.g., setting up meetings, completing forms, creating logs or tracking systems, copying, scanning and filing documents, processing mail, obtaining signatures, taking meeting notes, etc.)
• Experience using basic office computer software, such as Microsoft Office Products (e.g., Word, Outlook, etc.) for document creation and email correspondence.
• Experience entering data and generating reports using database and spreadsheet software (e.g., Excel, Access, or similar database programs, etc.).

Well-qualified applicant will also have one or more of the following:

• Experience assisting customers by phone, in-person, or by email (e.g., answering questions, taking messages, greeting customers, directing customers to the appropriate location, etc.)
• Experience working with confidential information (e.g., salaries, social security numbers, etc.)

Your letter of qualifications is limited to one page. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

Applying is easy! Click “Apply for Job” to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.

Helpful Information:

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline.
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
• Please monitor your email for communications related to this position.
• Current or former permanent, classified, state employees must complete the online application process to be considered.
• If viewing through an external site, please apply directly at Wisc.Jobs.
• For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, or for other employment inquiries, please contact Stacy Koenig in Human Resources at [email protected].

DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, click here.

Please Note: Important communication regarding this recruitment will be sent via email (monitor all folders, including the spam/junk folder).

The deadline to apply is September 25, 2024 at 11:59 p.m.