Title: Account Services Representative
Location: Remote CST
Assignment: 09/30/24 – 6 months (possibility of extension or temp to hire)
Hours: Monday – Friday: Must be flexible within the hours of 7:30am- 6pm CST
Pay: DOE $18.72(3-5 yrs) $19.44 (5-7 yrs) $20.22 (7+ yrs)
Special Instructions: Must pass criminal background check

Summary:
A Corporate Account Services Representative provides customer service, billing/pricing/collections resolution, contract administration, service issues, information management, customer file maintenance, record generation and grow new and secured base business through service level upgrades and expanded product offerings for assigned Corporate Accounts on a daily basis.
• Provides customer service via telephone and email to assigned Corporate Account customers. This includes, but is not limited to, missed pick-ups, terms and conditions of contract, complaints, pricing issues, changes, new orders, etc. Follows up with customers on a regular basis to ensure that resolution meets their needs
• Participates in the lead qualification and prospecting process for Corporate Accounts. Works with Corporate Account clients to upgrade current level of service, make recommendations for additional products, and/or offer client based “value added” services, as appropriate
• Develops and maintains rapport with customers, via telephone, in order to build and maintain an excellent working relationship
• Implements contract changes and new contracts. Maintains customer contracts and information ensuring that files are current and up to date. Ensures that additions, changes, and deletions to all customer information is added in billing systems. Coordinates departmental price adjustments, contract renewals, notice of change, updates, and tracking, as appropriate. Uploads contract data onto public drive
• Provides regular and ad-hoc reporting and assistance to various Managers. This could include, but not be limited to, customer revenue and volume trend analysis, pricing analysis, new/dropped site statistics, ad-hoc search requests and/or reports, general data warehouse statistics information, and/or in the preparation of presentations
• Works in conjunction with intra-departmental representation and/or directly with clients to ensure account retention goals are met
• Works with appropriate Inter-Departmental contracts to prepare and distribute invoices and collections for assigned customers. Calls/contacts customers, when necessary, regarding outstanding balances
• Perform other duties and responsibilities, as assigned

Education/Skills/Requirements:
• High school diploma or equivalent
• One or more years of related work experience in a customer service/collections environment, demonstrating the ability to provide excellent customer service to all customers.
• Demonstrates a general understanding of Corporate Account selling cycles, S.P.I.N. Model Selling, and the willingness to participate as an active member of a contract negotiation team.
• Demonstrates good knowledge of Microsoft Office including Excel, Word and PowerPoint, and a general knowledge of general database use

#8820

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf